Sometimes things can go wrong with our packaging, whether that's in transit or the warehouse. Find out here what to do if you find mould on your pet food.
Frequently asked questions
At Purina, we're committed to giving your pet the best possible product. Find answers to your questions with these FAQs, or please get in touch if you can't find what you're looking for.
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All our pet food is weighed before it leaves for distribution, but sometimes things can go wrong. Learn what to do if the amount of your pet food seems low.
Sometimes our pet food can have an unusual colour or texture due to our different factories and raw materials used. Find out what to do about it here.
Sometimes pet food can have an unusual smell because of the raw materials and different factories where its made. If you're concerned, let us know here.
Typically all vouchers and samples should arrive within 28 days, if it's been longer and you think it's gotten lost in the post, find out what to do here.
If you have any questions on any of our diets, our team will be able to assist you further.